Terms & Conditions

By using this website you agree to these conditions of use. By agreeing to these conditions of use, you warrant and undertake that you will not use our website for any purpose that is illegal or prohibited by these conditions of use, including without limitation the posting or transmitting of any libellous, defamatory, inflammatory or obscene material. If you breach these terms and conditions then your permission to use this website terminates immediately without the necessity of any notice being given to you. We retain the right to deny access to any person who fails to comply with these terms of use.

These terms & conditions apply to all transactions, both current and future, involving the purchase of products from the pharmacy. If you do not agree to these terms & conditions, 9meds.com will not be able to facilitate your purchase of products. If you have received products with these terms & conditions, and you do not agree to be bound by them, you must return the products within 30 days by contacting 9meds.com at the contact number available on its website at 9meds.com

By placing an order with the 9meds.com, you acknowledge that you are of the age of majority, of sound mind, and agree to be bound by these Terms & Conditions with full knowledge and without undue influence or duress. You acknowledge that these Terms & Conditions are readily accessible on the Website and that you have been provided with the opportunity to obtain independent legal advice with respect to these Terms & Conditions.

Personal Examination

You understand that it is your responsibility to have your prescribing physician (“Your Own Physician”) conduct regular physical examinations, including any and all suggested testing, to ensure that you have no medical problems which would constitute a contraindication to you taking the Products. You certify that you have had a physical examination by Your Own Physician within the last twelve (12) months from the date hereof.

Original Prescription Required

You acknowledge that the Pharmacy will not accept any order unless you deliver a valid prescription issued by Your Own Physician based upon a personal consultation and examination, as referenced in paragraph 2 above.

Delivery of the Products ordered from the Pharmacy takes place when the Products leave the Pharmacy. After delivery, the Pharmacy will, as your authorized agent and attorney, arrange for the shipping of the Products to your home address. Normally, shipments take an average of 3-4 days to arrive. In the event that shipment of the Products is delayed, and upon notice from you, the Pharmacy will arrange for a replacement order to be sent to you at no additional cost. 9meds.com and the Pharmacy are not liable for any damages suffered due to delay in shipment or failure of the Products to arrive within a specified number of days.

Payment Terms

Your order is not binding on the Pharmacy until accepted in writing. The price(s) for the Products shall be as specified by the Pharmacy and as set forth at the time of acceptance. Prices may be subject to change without notice. Credit terms are at the discretion and as specified by the Pharmacy, and unless otherwise specified in writing, payment must be received by the Pharmacy prior to acceptance of your order. Payment for your order may be made by any form of credit or payment accepted by the Pharmacy.

The manufacturer of each product is solely responsible for any warranty associated with a product. To the maximum extent permitted by law, 9meds.com disclaims any warranties and conditions, express or implied, in respect of the products and services contemplated by these terms and conditions including, without limitation, implied warranties and conditions of merchantability and fitness for a particular purpose. 9meds.com’s responsibility for claims in respect of the products is limited to replacement of the product.

9meds.com is not liable for any personal injury, including death, caused by your use or misuse of the site or content or by any products you purchase from the website. In no event shall 9meds.com be liable for any damage (including, without limitation, incidental and consequential damage, personal injury/wrongful death, lost profits, or damage resulting from lost data or business interruption) resulting from the use or inability to use the web site or the content whether based on warranty, contract, tort or any other legal theory, and whether or not 9meds.com is advised of the possibility of such damage.

Drug Policy

9meds.com is an online pharmacy that complies with provisions of THE DRUGS AND COSMETICS ACT, 1940 and the rules thereunder for the time being in force.

You must have a valid prescription from a physician, licensed to practice medicine and to prescribe medications in the place where you live.

9meds will not handle any habit forming or narcotic pharmaceuticals, also known as scheduled drugs or controlled substances. We specialize in chronic care medicines that many people must take to sustain or improve their life.

You can order up to a three month supply of your medication if that is what has been prescribed for you.

9meds.com will not ship any pharmaceutical product to you that does not have an approved version India or is not registered with the Indian FDA.


We try to keep Prices/MRP as accurate as possible however it could be possible that there is a difference in the Prices/MRP shown on our website versus the actual Price/MRP on our bill as Manufacturing companies keep changing the MRP of a product at their own discretion. Customer will be informed about any differences in MRP at the time of processing the order. We will not honour any previous prices of products or shipping cost under any circumstances.

Governing Law & Jurisdiction

The Website (excluding linked websites, if any) is administered and controlled by 9meds.com and its affiliates, subsidiaries, officers, directors, employees or agents, and their respective heirs, successors or assigns, from its offices in the accordance with the laws of India. You agree that this Agreement and use of the Website will be governed by and construed in accordance with Indian laws, without giving effect to any principles of conflicts of laws. You have accessed the Website and/or its associated services at your own risk, and remain responsible for complying with the laws of the jurisdiction within which you are located. You agree that all disputes, controversies or claims arising out of or in connection with the Website shall be submitted to and be subject to the jurisdiction of New Delhi India. You also agree and hereby submit to the exclusive jurisdiction of New Delhi to finally adjudicate or determine any suit, action or proceeding arising out of or in connection with the Website and you do so voluntarily. Asset out in greater detail below (see “Consequences”), although New Delhi is the jurisdiction for any such suit, action or proceeding arising out of or in connection with the Website or this Agreement.

These Terms of Service are governed by and constructed in accordance with the laws of India, without reference to conflict of laws principles and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New Delhi, India.


9meds.com reserves the right to suspend or terminate your account if you violate this agreement. if your violation causes harm to others, you agree to indemnify and hold 9meds.com harmless from and against any and all loss, damage, or expense. if any dispute arises between us regarding this agreement or your use of the website, it shall be resolved through good faith negotiations between the parties.

If such good faith negotiations prove unsuccessful, all such controversies claims or disputes shall be to the non-exclusive jurisdiction of the courts of New Delhi, India.

Force Majeure

9meds.com shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including, without limitation, delays due to backorders of requested products, mail delays, or lost shipments. 9meds.com shall not be responsible to notify you in the event of such delays. You shall be solely responsible to make other arrangements to purchase alternative products and any costs incurred in connection with such purchases, if necessary.

Liability of 9meds.com

If you are dissatisfied with 9meds.com, any information found thereon, or with any 9meds.com Terms of Use or Privacy Policy, or any other Policy your sole and exclusive remedy is to discontinue using 9meds.com. This web site, the Content, and any and all services or products promoted via the web site are provided on an “as is” basis. The use of the web site, the Content and any product or service discussed or promoted via the web site is at your own risk. When using the web site, the information will be transmitted over a medium that is beyond the control and jurisdiction of 9meds.com and its suppliers. Accordingly, 9meds.com assumes no liability for or relating to the delay, failure, interruption or corruption of any data or other information transmitted in connection with use of the web site.

9meds.com makes no representations or warranties that: (1) the services, Content, software, text, graphics, links or communications provided on or through use of the web site, by 9meds.com or any third party, are accurate, reliable, complete, timely or error-free; (2) files available for downloading from or via this online site will be free of infection by viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties.

Special Disclaimer

Trademark names that appear on this site are the property of each trademark holder. We do not claim any affiliation with or to in any way connected to any manufacturer of offered products nor do we claim to be affiliated with or in any way connected to any holders of trademarks. The brand name products are manufactured by their respective trademark holders. We primarily offer generic versions. The manufacturer of every product we sell is clearly visible on the web site, well-identified and the displayed images (if they exist) also clearly display the name of the manufacturer. In the event that we offer brand name products, this will be well advertised and denoted as such. However, in most cases, you will find that we offer generic alternatives to brand name products on the pages and we are not affiliated with brand name products manufacturers at all.

All Trademarks, Brands and Service marks that appear on this website belong to their respective owners.

This information is for your information purposes only, it is not intended that this information covers all uses, directions, drug interactions, precautions, or adverse effects of your medication. This is only general information, and should not be relied on for any purpose. It should not be construed as containing specific instructions for any particular patient. We disclaim all responsibility for the accuracy and reliability of this information, and/or any consequences arising from the use of this information, including damage or adverse consequences to persons or property, however, such damages or consequences arise. No warranty, either expressed or implied, is made in regards to this information.

The information found on this site should not be used as a substitute for medical advice from a certified medical professional. It is provided purely for informative purposes. It should not be used to prescribe medication, diagnose or treat any symptom of a disease or ailment.

If you suffer from any medical ailment, please contact your nearest health care professional immediately.

Information on 9meds.com website is provided for informational purposes only and is not meant to substitute for the advice provided by a licensed physician or other medical professionals. The information contained herein is not meant for diagnosing or treating a health problem or disease, or prescription of any medication, over-the-counter product or supplement. You should read carefully all product packaging. If you have or suspect that you have a medical problem, promptly contact your health care provider. Customer reviews are provided for informational purposes only and are not the opinion of or endorsed by 9meds.com, its affiliates or its employees. Actual results may vary among users.

9meds.com only facilitates the purchase of a pharmaceutical product between the consumers and sellers and in no way affiliated with, authorized or sponsored by, or related to, any pharmaceutical manufacturer